Posted by: jeb1 | August 18, 2011

I Thought That Was Included!

Source: Remodeling Magazine

By: Paul Winans

Have you ever heard the phrase, “I thought that was included,” from a client? I know I did, particularly in the early years of our business. I hated hearing those words. What usually followed was a difficult discussion that typically ended with our profit being eroded.

We worked hard to make it less likely that we would hear those dreaded words. Here are some practices that you might consider if you feel the same way I do about disappointing people.

Read more…

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